TERMS AND CONDITIONS
These Terms and Conditions described below covers the entire The Lounging Hound website (“the Site,” “Website”, “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this website. By visiting and using the website, you accept the practices described in these Terms and Conditions.
The Lounging Hound Ltd reserves the right to change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions.
Whilst every effort has been made to outline our Terms and Conditions clearly and simply, should you have any questions relating to this or any section of our website, please do not hesitate to contact us by emailing people@ thelounginghound.com
Placing an order
We will automatically confirm your order by email, detailing the items you have purchased. Once the order has been dispatched a second email will be sent to advise you. This will indicate the completion of the contract between you and The Lounging Hound.
Once you have placed your order at the checkout, you will be redirected to the ‘Stripe’ payment processing platform to complete the payment and finalise the purchase. The Stripe processing platform will accept and verify your payment details. The Lounging Hound does not have access to any customer payment information at any time. Please note that orders will not be dispatched until the payment has been cleared through Stripe.
Discounts and Voucher Codes
From time to time, The Lounging Hound may issue Discounts and Special Offer codes. Please note that these are valid against the purchase of products only and may be withdrawn by The Lounging Hound at any time. Discount Codes and Special Offer Codes are not valid against the purchase of ‘Bespoke’ Products at any time. Discounts & Special offer codes cannot be used in conjunction with any other Discounts & Special offer codes or any other offer unless stated at the time. The discounts cannot be applied retrospectively, therefore must be entered correctly by you at time of purchase. We reserve the right to restrict the use of voucher codes from specific items on our website.
Products sold as ‘Seconds’
Products marked as ‘Seconds’ and sold at a discounted price are sold with the understanding that these products are samples, end of line products or discontinued stock and may be either of a different size, a different colour or made to a different standard than current full price stock. Seconds products may come with imperfections such as small fabric marks, missing threads or similar minor defects. Seconds products are heavily discounted to compensate the buyer for any differences and/or defects. Seconds products are non-returnable and non-refundable.
Every effort is made to keep the details on our website accurate and up to date. Please note that we reserve the right to cancel and refund an order or contact you to request additional payment, should we discover an error with the pricing of an item.
Item not available
We make every attempt to keep the stock levels indicated on our website accurate and up to date. If we do not have the item available to fulfil your order, we will contact you as soon as possible. An alternative will be offered or a full refund for the item purchased will be provided. Your order will be placed on hold until we have been able to contact you.
We may email our customers to inform about special offers or latest products. If you would prefer not to receive such communications, please let us know.
For our full delivery information, please refer to the ‘Delivery’ section of this website.
For our full returns policy, please refer to the ‘Returns’ section of this website.
If you are in any way dissatisfied with the service or goods provided by The Lounging Hound, please contact us as soon as possible at [email protected]. We will do everything we reasonably can to try and resolve the complaint.
The Lounging Hound Ltd reserves all intellectual property rights contained in The Lounging Hound website. All contents of this website including images and text belong to or are licensed to The Lounging Hound Ltd and are protected by copyright laws and all such rights are reserved. No part of this site, including website design, graphics, pictures, images, text or content may be copied, and/or reproduced without prior permission.
Limitation of Liability
The Lounging Hound Ltd will accept no liability for any loss, injury or damage caused as a result of any item purchased from us or through use of this website.
Your statutory rights covered by the consumer protection law are not affected by anything outlined above. Any contract for your purchase of goods and services from The Lounging Hound, is governed by the Law of England and Wales, and you agree that such contract will be subject to the non-exclusive jurisdiction of the England and Wales courts.