Please allow up to 7 days for your order to be dispatched. Should you require your product sooner, please email us at [email protected] and we will do our best to accommodate your request. As soon as your item has been dispatched, you will receive a notification from DPD with tracking and delivery options.

UK Mainland standard delivery charges are £7.50 per order. Ireland & Channel Islands delivery charges differ from UK Mainland standard delivery. Please add your postcode at checkout for our Shipping Cost Calculator.

We ship to the EU. Please note that due to the UK no longer being a part of the EU, you may be charged additional taxes by the EU upon receipt of your goods. We have no visibility of any additional taxes that may be levied by the EU upon receipt of goods and are not responsible for those charges.

We ship Worldwide. For International shipping charges, please add your address and country at checkout for our Shipping Cost Calculator.

Should you require assistance with the delivery of your item, please contact us on Email: [email protected] | Phone: 07808 778 020.

We hope you will love your product as much as we do! Should you change your mind regarding your purchase or should your item(s) not be the size or colour you require, we are very happy to offer you a refund or exchange. Should your item(s) be faulty, we will offer a full refund or exchange on your product. Please note, ‘Bespoke’ (bespoke, made to measure or made to order) products are non-refundable and non-exchangeable unless faulty.

Please email us at [email protected]staging.thelounginghound.com within 14 days of receiving your item(s) if you would like to return an item for a refund or exchange. This is to allow us to book the return onto our system and ensure it is received. Please return the item(s) to us within 30 days of the date you received your order. Please note that unfortunately we cannot refund or exchange any item(s) that have not been received within the statutory 30 day period.

Please return any item(s) to the following address: The Lounging Hound (Returns), Dunrich Ltd, Crown Stores, Alexandra Road, Swadlincote, Derby DE11 9AX.

We understand that returning items can be time consuming. If you would like assistance returning your item(s), please contact us at [email protected] or by phone on +44(0) 07808778020 and we will be happy to arrange a collection for you. There is a £7.00 charge for this service to cover the collection charge.